Due to the fact that we cannot always get out to see your tree or shrub
that may have a problem, we ask that you bring in a sample leaf, small
branch, etc. so that we can help you with a solution.
** Any tree, shrub or perennial plant shipped out of state will carry a
90 day full guarantee. Annuals and bedding plants receive no warranty.
Shipping Warranty
All plants (trees, shrubs, perennials, vines, ferns, etc) shipped carry
a 90 day warranty (annuals and tropicals have no warranty)
Return Policy
We will gladly accept returns for products that meet the following
conditions: Merchandise must be returned in its original condition within 30
days of the original purchase. Products returned beyond this time period
will not be accepted. We reserve the right to refuse worn or damaged
merchandise. Other restrictions may apply. Landscapers, lawn services, etc.
have a separate return policy.
Don’t have your receipt? In many instances, we can verify purchases
made within the past 2 years on a store account or credit card using our
receipt look-up system.
Call Ahead Service
We encourage our customers to use our handy call-ahead service. If you
have a previous order that needs to be picked up, just call us at
330-825-3320 and your order will be ready at the specified time.
Delivery
Delivery is free within our delivery area (up to 25 miles) on orders of $1,000 or more
(not including topsoil). See our delivery fee
chart
Our delivery schedule is Monday-Friday from 9:00 am
to 5:00 pm. Plant material can be placed by planting hole for no extra
charge if distances are no greater than 150 feet and are on flat land.
(Delivery charges always apply to landscaper and lawn service businesses)
Local delivery fees range from $15 to $100 and are dependent upon zip
code.
Plant Availability
Availability of plant material varies constantly . Not all plants are
available at the same time. However, as an added service, we have added
later availability dates to certain trees, shrubs and perennials for your
convenience. We strive to always carry inventory of the most requested items
during the spring and
summer season.
Terms for Landscapers, Lawn Services, etc.
(Please see the new policy changes for 2004)
Landscapers, lawn services, and the like shall receive a 15% discount for
non-net materials on account or a 20% discount for non-net cash purchases.
Examples of net items are annuals, bedding plants, tropicals, seasonal
plants and items on sale.
We also offer net 30 days with approved credit with a 2% per month
service charge for accounts with invoices over 30 days. (24% annual rate)
For new accounts or cash purchased, a landscape discount can be given with
proper identification consisting of a vendor’s license in the name of the
company along with the completion of tax exemption and account privilege
forms.
Landscaper/Lawn Service Warranty Policy: A 50% credit of purchase
price for trees and shrubs will be given for a period of 180 days from date
of purchase. No credit will be issued on accounts in arrears of payment.
Annuals, perennials, water plants and hard goods have no warranty expressed
or implied. Severe neglect or abuse voids warranty.
* Any plants purchased by a landscaper that are to be shipped carry only a
90 day warranty.