Even though January is that long, seemingly non-ending winter month at the nursery, the somewhat slower time allows for a “look-back” of what went wrong and definitely needs improvement. As in any operation, the goal of perfection is for sure elusive; however, the strive is for excellence and continuing improvement which are never ending. One major “push” to improve the greenhouse operation using almost all bio controls has been underway now for a couple of weeks. Hours of study, meeting with greenhouse operators and speaking to various vendors about using bio controls such as nematodes, beneficial fungus and beneficial predatory insects and mites is needed to get the program underway by February 1st. The goal is to control insect and disease on the stock better without using harmful chemicals which are not good for the person applying the products or the customers from the residue left on the plants. Even though we eliminated the controversial neonicotinoid class of insecticides three years ago, this step was only one in a longer process that will be complete by the spring of 2018.
January has allowed time to reflect on what the customers want and not just what we think they want when they come into the nursery. With a number of surveys returned in December, the news was not all compliments. Many areas that need improvement in the area of customer service were identified with suggestions from customers on improving the operations. A prioritized list is now being developed so that many excellent suggestions from the survey can be put into effect as quickly as possible. The “regular chores” at the nursery still continue with tax reports and budgeting, ordering and product review, a Drug Free Workplace required meeting, greenhouse production and equipment maintenance without any money coming in!
In summary, the “respite” of January is a time of reflection and a time to get things moving to improve the nursery and garden center operation for everyone working here and for all those we work for – the customers!